Terms of Service

These terms govern your use of this website and any consulting services provided by AFFIRM GROUP LIMITED ("we", "us", "the Company"). By using this website or engaging our services, you agree to these terms. Where a signed proposal or service agreement exists between us, that document takes precedence if it conflicts with these terms.

1. Who we are and what we provide

We are a marketing consultancy registered in Hong Kong. We provide advertising consulting services across Meta and Google/YouTube platforms, including account audits, campaign strategy, creative direction, tracking and measurement setup, media buying advisory and training. Our services are provided to businesses. We are not a financial adviser, lender, investment adviser or employment agency, and nothing on this site is financial, legal or tax advice.

2. Engagements

We offer two engagement structures:

• The 8-week program. A fixed-scope, fixed-fee engagement with a defined start and finish, covering audit and tracking (weeks 1–2), build and launch (weeks 3–4) and testing and scaling (weeks 5–8).
• Month-to-month advisory or management. Ongoing work with no fixed end date, billed monthly in advance and cancellable on 30 days' written notice.

Each engagement begins with a written proposal setting out the scope, deliverables, timeline, fees and payment schedule. Work commences once the proposal is accepted and any required deposit is paid. Work outside the agreed scope requires a written variation and may attract additional fees.

3. Fees and payment

• Fees are stated in the proposal and are exclusive of any applicable taxes or bank charges.
• The 8-week program is invoiced as set out in the proposal. Month-to-month engagements are invoiced monthly in advance unless agreed otherwise.
• Invoices are payable within the period stated on the invoice. We may suspend work on overdue accounts after written notice.
• Advertising budget paid to Meta, Google or any other platform is a separate cost paid by the client directly to that platform. We never hold client advertising funds, and our fees do not include advertising spend.

4. Client responsibilities

To deliver our services you agree to:

• Provide timely access to the accounts, data, assets and approvals we need.
• Ensure that products, claims, pricing and marketing materials you supply are accurate, lawful and compliant with applicable advertising and consumer protection laws.
• Hold all necessary rights, licences and consents for any material you provide to us for use in advertising.
• Maintain your own accounts with advertising platforms and comply with their terms and policies.

Delays caused by missing approvals, access or materials may extend timelines without reducing fees.

5. No guarantee of results

Advertising outcomes depend on many factors outside our control, including your offer, pricing, website, competition, seasonality, platform policy changes and algorithm behaviour. We do not guarantee any specific result, ranking, reach, conversion volume, revenue, profit or return on advertising spend. Any figures, examples or past outcomes discussed are illustrative and are not a prediction or promise of your results.

6. Platform policies and account decisions

Advertising platforms may reject ads, restrict features or disable accounts at their sole discretion. We work to reduce that risk by following platform policies, but we are not responsible for platform enforcement decisions, outages or changes to platform tools, pricing or policies.

7. Intellectual property

All content on this website, including text, layout and graphics, belongs to the Company unless stated otherwise, and may not be copied or reproduced without written permission. Deliverables created specifically for a client under an engagement transfer to that client once all invoices are paid in full. We retain ownership of our pre-existing methods, frameworks, templates and know-how, and may continue to use general knowledge and experience gained.

8. Confidentiality

Each party will keep the other's confidential information secret, use it only for the purpose of the engagement, and not disclose it to third parties without permission, except where disclosure is required by law. This obligation continues after the engagement ends.

9. Third-party trademarks

Meta, Facebook and Instagram are trademarks of Meta Platforms, Inc. We are an independent consultancy and are not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. or Google LLC. or any other platform referenced on this site.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid by the client to us for that engagement in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, loss of goodwill or advertising spend. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

11. Termination

Either party may end an engagement in accordance with the notice period stated in the proposal. Either party may terminate immediately if the other commits a material breach that is not remedied within 14 days of written notice. On termination, fees for work performed up to the termination date remain payable. Cancellation and refund eligibility are set out in our Refund and Cancellation Policy.

12. Website use

This website is provided on an "as is" basis for general information. We aim to keep it accurate but make no warranty that it is complete, current or error-free. You may not use this site unlawfully, attempt to gain unauthorised access to it, or interfere with its operation.

13. Changes to these terms

We may update these terms from time to time. The current version is always published on this page with a "last updated" date. Changes do not affect the terms of a signed proposal already in effect.

14. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction over any dispute, unless a signed agreement states otherwise.

15. Contact

Questions about these terms can be sent to affirm.group1@gmail.com or by post to the registered office shown above.