Refund & Cancellation Policy

This policy explains how cancellations and refunds work for consulting services purchased from AFFIRM GROUP LIMITED. It applies alongside our Terms of Service and any signed proposal.

1. What you are paying for

Our fees pay for professional consulting time and deliverables — audits, strategy, creative direction, tracking work, reporting and advisory. Fees do not include advertising budget, which the client pays directly to Meta, Google or the relevant platform. We never hold client advertising funds and cannot refund them.

2. Cooling-off period

You may cancel a new engagement within 7 calendar days of purchase for a full refund, provided that work has not yet begun. Once work has begun — for example an audit is under way, accounts have been accessed, or creative briefs have been produced — a proportional refund applies as described below.

3. The 8-week program

• Before work begins: full refund.
• During weeks 1–2 (audit and planning): refund of the fee less the value of work completed to date, charged at the day rate stated in the proposal.
• From week 3 onward: once the build and launch phase has begun, the fee is refundable only on a pro-rata basis for weeks not yet delivered. Weeks already delivered are not refundable.
• On completion of week 8: the fee is non-refundable, as the full scope has been delivered.

You are under no obligation to continue with us after the program ends.

4. Month-to-month engagements

• Month-to-month work is invoiced monthly in advance and continues until cancelled.
• Either party may cancel by giving 30 days' written notice, effective at the end of the current billing month.
• The current month's fee is not refundable once the month has started, as the time has been reserved for your account. No further invoices are issued after the notice period ends.
• We continue to deliver the agreed work through the notice period and will hand over accounts, assets and documentation at the end of it.

5. Training and workshops

• Cancel more than 14 days before the scheduled date: full refund.
• Cancel 7–14 days before: 50% refund, or reschedule once at no charge.
• Cancel less than 7 days before, or fail to attend: no refund.

6. What is not refundable

• Advertising spend paid to Meta, Google or any other platform.
• Third-party costs already committed on your behalf with your approval, such as contractor creative production or software subscriptions.
• Fees for work already delivered and accepted.
• Dissatisfaction with advertising performance alone. We do not guarantee advertising results, and refunds are not tied to campaign outcomes. Refunds relate to services not delivered as agreed.

7. If we cancel

If we end an engagement for any reason other than your material breach or non-payment, we refund all fees paid for work not yet delivered, and we will help transition the work to you or another provider.

8. How to request a refund or cancel

Email affirm.group1@gmail.com from the address on file, with your company name, invoice number and the reason for the request. We acknowledge every request within 2 business days and give a decision within 10 business days.

9. How refunds are paid

Approved refunds are returned to the original payment method. Processing typically takes 5–10 business days after approval, though the time for funds to appear depends on your bank or card issuer. Bank transfer fees, where applicable, may be deducted.

10. Billing disputes

If you believe a charge is incorrect, please contact us first at affirm.group1@gmail.com. Most billing issues are resolved within a few business days. We would rather correct a genuine error directly than have you raise a chargeback, which takes considerably longer for everyone involved.

11. Changes to this policy

We may update this policy. The version in force at the time of your purchase applies to that purchase.